FAQs

1. How do I place an order?

Browse our collection, select your desired uniform(s), choose size and quantity, then add to cart. Proceed to checkout, enter your shipping details, and complete payment via our secure online options (credit/debit card, PayPal, etc.). You’ll receive an order confirmation email shortly.

2. What payment methods are accepted?

We accept major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal for secure, hassle-free payments. All transactions are encrypted to protect your information.

3. How do I find the right size?

Check our Size Guide for detailed measurements (chest, waist, height) corresponding to each size. If unsure, contact our support team with your child’s measurements for personalized advice.

4. Can I return or exchange an item?

We do not offer refunds. However, exchanges are accepted within 30 days of delivery, provided the uniform is unused, unwashed, and in original packaging. Please note that customers are responsible for covering the delivery fee when returning items for exchange. To arrange for a return, contact our customer services at [email protected] team will guide you through the process.

5. How long will delivery take?

Standard delivery within Hong Kong takes 3–5 business days; however, the exact delivery time may vary, and you are advised to check with the delivery company for specific details.

6. Do you offer bulk orders for schools?

Absolutely! Schools can place bulk orders for classes or entire grades. Contact our bulk sales team at [email protected] for discounted rates and tailored delivery plans.

7. Are the uniforms durable and easy to care for?

Our uniforms are made from high-quality, breathable fabrics designed to withstand frequent washing and daily wear. Care instructions (washing temperature, ironing tips) are included on the handtag of each garment.

Need more help? Reach our customer support team at:

Email: [email protected]
Phone: +852 2782 2830